Finding Items

If you are looking for a particular item, you will want to start by going to the section devoted to that product line by clicking on the name in the left column on the homepage under "Browse Products". From there you can Browse the products by selection one of the Series on the left, or Search using our keyword search at the top. For more tips on how to Search, click here. You will see a list of products with a thumbnail, name, item number and price. To get more information on one of them, click on the underlined name to go to the detail page. Here you will get all of the information about the piece and options on how to proceed.

Adding Items to your Cart

If you want to purchase an item, or just put it in your cart for later reference, you can put it in your shopping cart. Below the item photo and description are a set of buttons, the first being an "Add to Cart" if the product is available. This will change depending on the status of the product (sold out, pre-order). If you would like to add more items to your cart, you can click on the "Continue Shopping" button to go back to where you were. You can access your cart from anywhere by clicking on the "My Cart" tab at the top of every page.

Checking Out

When you are ready to check out and place your order, you can either click on the "Go To Checkout" in the product detail page, or click on the "My Cart" tab at the top of the screen to find that button. Take a moment to review all of the items and the quantities in your cart before continuing. If you want to remove an item, click on the checkbox next to that item and click on the "Update Quantity" button. If you need to change quantities, enter the number you want to change it to and click on the "Update Quantity" button. Once you are ready, proceed.

Signing In

Since you are a new customer, enter your e-mail address into the box to the right and click "Next". After you have made your first order, you will be able to use the Return Customers box to sign in and avoid entering all of your information again. Remember, this e-mail is where we will contact you regarding your orders, make sure it is correct!

Create an Account

Now you will fill in your billing information for your account. All fields with an "*" are required. Be sure to choose a password that you will remember. However, if you forget your password, you can click on the link when signing in to have your password sent to your e-mail. Please note, we cannot ship to PO Boxes. When you are finished click the "Next" button.

Shipping Address and Method

The next step is to choose a shipping address. Your Bill To address is selected as the default Ship To address. To add a different Ship To address, click on the "Ship to a Different Address" link. This will give you a screen similar to the account page. Fill in the new shipping address and click "Next". Your new address will now appear in the list under the Ship To. Click on the button next to the new address to choose it.

Now choose how you would like your package shipped. You have 4 choices, UPS Ground, UPS 3rd Day, UPS 2nd Day and UPS Next Day. Click on the button next to the option you would like to use (shipping costs for rush shipments are approximate only). If you have any special instructions, please write them in the Shipping Notes box at the bottom. When you are finished, click "Next".

Method of Payment

Now choose how you would like to pay for your order. If you choose Credit Card, we accept Visa, MasterCard, American Express and Discover. Fill in the information from your card (all information is secure and encrypted for your security). Your credit card is not charged until we ship the items. If you do not feel comfortable using a credit card online, you can mail of fax us the information. This method will take longer because we must wait for all information before sending the item(s).

If you have a promotion code you can enter it in the box. If you don't, leave it blank.

Click "Next".

Review and Submit Your Order

You will now see a copy of your order along with your shipping information. Please double check the accuracy of all of the information before submitting. This is NOT a confirmation page! You must submit the order before it is placed. When you have checked everything and it is all correct, click "Submit Order" to send the order. The order will be sent to us and a copy will be e-mailed to the e-mail address you provided.

Tracking Your Order

After we have received your order, we will check the availability and contact you informing you that your order has been processed. Once the item(s) have shipped, you will be sent a tracking number. (If your item has been drop-shipped we will not have a tracking number.) To track your package, you can take your tracking number and go to our Tracking Page or go to the UPS site.