|
Below you will find the answers to some of our commonly asked questions. You should also
check out our Help Section for more
areas to help you with our site. If you question isn't answered here or in our Help Section,
feel free to contact us and our great customer service with help you!
Charge Cards
We accept Visa, MasterCard, Discover and American Express.
Return Policy
Your complete satisfaction is our goal. Holiday purchases may be returned
by January 10th for full credit. Items must be returned with all original
packaging, enclosures and/or certificates. The purchase amount will be
refunded less shipping expenses in the same manner payment was received.....check or charge card.
Shipping
All orders for $85 or more are shipped postpaid via regular UPS (continental
U.S. only - Alaska & Hawaii are subject to added costs). On orders under $85, we charge $6.00. Call for terms on orders
outside the continental U.S., priority shipments or unusually large or
heavy items. UPS cannot ship to P.O. Boxes. Rush deliveries can be shipped UPS 3rd Day ($15), UPS 2nd Day ($30) or UPS Next
Day ($40).
Damage claims
If you receive a damaged shipment, call our shipping department and a
return label will be sent. A replacement or refund
will be arranged. Claims for damage must be received within 14 days of
purchase date.
Prices
All prices are subject to change without notice. If an item ordered is
not available at the Web posted price, you will be notified of the correct price before shipment
is made.
Product Availability
We carry a very extensive inventory. However, due to the unpredictability
of vendor shipments, we cannot guarantee availability of all items featured
on our site at all times. All items are subject to prior sale. If an item
is not in stock you will be so advised and will be asked if we should
put it on backorder for automatic shipment when received.
Convenient Layaway Play Plan
We offer a very liberal layaway plan for your convenience. A down payment
of only 20% will hold the item of your choice. The length of the layaway
period is determined by the total dollar amount of the order. Minimum
order $50.00.
We assess no carrying or interest charges for laybys paid for on time. Orders
not paid in full by the due date may be assessed a charge of 1.5% per month
on the owing balance computed from the date of order. Canceled layaway orders
may be subject to a restocking charge equal to 20% of the original order
amount.
Special Orders Welcome
With a down payment of 20% we will special-order any item for you. When
the item is received, you will be notified so that final payment can be
arranged or so that the item can be then put on layaway Special order
down payments are nonrefundable unless we are unable to fill order within
agreed time period.
Gift Wrapping
On orders over $100 we will gift wrap at no additional charge if requested.
On orders under $100, we charge $3.50 per item for gift wrapping. Some items may be shipped
directly from the manufacturer, in which we are unable to gift wrap those items.
Advantage Program
Click here for details.
|